Shipping & Return Policy
Last updated: October 5, 2026
Thank you for shopping with Bad Omen Collective. We want your experience with us to be as smooth as possible, from placing your order to receiving your grip socks.
Shipping
Bad Omen Collective currently ships orders to Canada and the United States using Chit Chats and its shipping partners.
Processing Times
Orders are typically processed and prepared for shipment within 2–4 business days after your order is placed. Orders are not processed or shipped on weekends or holidays.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Rates & Delivery
We offer flat-rate shipping on all orders. The applicable shipping rate will be displayed at checkout.
Our shipping rates are intended to cover applicable shipping, customs, duties, and related fees for orders shipped within Canada and the United States. Customers will not be responsible for additional customs or duty charges upon delivery unless otherwise stated at checkout.
Delivery times vary depending on your location and the shipping service used. While we do our best to provide accurate delivery estimates, shipping times are not guaranteed and may be affected by carrier delays, weather, customs processing, or other circumstances outside of our control.
Bad Omen Collective is not responsible for delays caused by the shipping carrier once an order has been shipped.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to have the order reshipped.
Returns
We want you to love your Bad Omen Collective grip socks. If you are not completely satisfied with your purchase, we accept returns of unopened and unworn products within 15 days of delivery.
To be eligible for a return, the product must:
Be unopened and unworn
Be in its original condition and packaging
Be returned within 15 days of the date the order was delivered
For hygiene reasons, we cannot accept returns of products that have been worn, washed, or otherwise used.
How to Request a Return
To request a return, please contact us through the contact form on the Bad Omen Collective website within 15 days of delivery. Please include your order number and the reason for your return.
Please do not send an item back without contacting us first, as unauthorized returns may not be accepted.
Return Shipping
Unless the item received was defective, damaged, or incorrect, customers are responsible for the cost of return shipping.
Returns will be handled by Chit Chats, once the return has been initiated, the customer will be sent a return shipping label along with instructions on where to drop off the package.
Refunds
Once your return is received and inspected, we will notify you whether your return has been approved.
Approved refunds will be issued to the original payment method. Please allow additional time for your financial institution or payment provider to process the refund.
Original shipping charges are non-refundable unless the return is due to an error on our part, such as receiving an incorrect or defective item.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us through the website contact form as soon as possible. Please include your order number and photos of the item and packaging so we can review the issue.
We will work with you to determine the appropriate resolution.
Exchanges
At this time, Bad Omen Collective does not offer direct exchanges. If you would like a different product, we recommend returning your eligible unopened and unworn item for a refund and placing a new order.
Questions
If you have any questions about shipping, returns, or your order, please contact us through the contact form on our website.
Bad Omen Collective reserves the right to update this policy at any time. Any changes will be posted on this page.